Patient Collections: How to Improve Revenue Without Frustrating Patients

Written By Sarah DeFlaviis

Patient billing can be sensitive, but uncollected payments add up quickly. A clear, transparent, and patient-friendly approach is essential to maintain satisfaction while improving revenue.

Common Patient Billing Challenges

  • Confusing statements and codes

  • Limited payment options

  • Poor communication about balances

  • Inefficient follow-up processes

How D’Souza & Associates Optimizes Patient Collections

We implement patient-focused solutions that maximize collections without creating friction:

Clear, understandable statements
Flexible payment plans
Automated reminders and follow-ups
Secure online payment options
Proactive customer service support

The Impact on Your Practice

  • Higher collection rates

  • Improved patient satisfaction

  • Reduced administrative workload

  • Predictable cash flow

  • Stronger patient relationships

Final Thought: Patient billing doesn’t need to create tension. D’Souza & Associates helps practices collect revenue effectively while keeping patients informed and satisfied.

Sarah DeFlaviis
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